At Huizhou Hui Ming Technology Co., Limited, we are committed to delivering your office and commercial furniture in a safe, timely, and reliable manner. This Shipping Policy outlines how we handle order processing, shipping methods, delivery times, and associated responsibilities. By placing an order with us, you agree to the terms described below.

1. Order Processing Time

  • Orders are typically processed within 2–5 business days after payment confirmation.
  • Custom-made or special-order furniture may require extended processing times, which will be communicated before purchase.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods

We partner with reliable carriers and logistics providers to ensure secure and efficient delivery. Depending on your location and order size, we may ship via:

  • Standard Courier Services for small to medium packages.
  • Freight Delivery Services for large furniture and bulk orders.
  • White-Glove Delivery (where available) for in-room placement, assembly, and packaging removal.

3. Shipping Costs

  • Shipping costs vary based on the size, weight, and destination of your order.
  • Exact shipping charges will be calculated at checkout.
  • Promotional free shipping may be offered for certain products or during campaigns.
  • Additional fees may apply for remote areas or special delivery requirements (e.g., upstairs delivery without elevator access).

4. Delivery Timeframes

  • Domestic Deliveries (Hong Kong & nearby regions): Estimated delivery within 3–7 business days after dispatch.
  • International Deliveries: Estimated delivery within 10–30 business days, depending on customs clearance and carrier availability.
  • Delivery times are estimates and may vary due to factors beyond our control, such as weather, strikes, or border delays.

5. Tracking & Notifications

  • Once your order has shipped, you will receive a tracking number via email.
  • Customers can track their orders directly through the carrier’s website or through our customer service team.
  • For bulk or freight shipments, tracking may include scheduled delivery appointments.

6. Large Furniture & Special Handling

  • Oversized and heavy furniture requires special handling. Customers must ensure adequate access to the delivery location, including doors, hallways, and elevators.
  • If delivery cannot be completed due to access restrictions, additional re-delivery fees may apply.
  • For large deliveries, customers may be contacted in advance to schedule a convenient delivery time.

7. International Shipping

  • We proudly serve international customers. However, international shipments may be subject to:
    • Customs duties, taxes, and import fees imposed by the destination country.
    • Extended shipping times due to customs inspections and clearance procedures.
  • Customers are responsible for paying all customs and import-related fees.
  • We are not liable for delays caused by customs authorities or other regulatory bodies.

8. Delivery Issues

  • Lost Packages: If a package is lost in transit, we will assist in filing a claim with the carrier and arrange for a replacement or refund.
  • Damaged Goods: If your order arrives damaged, report it within 7 days of delivery with photos for documentation. We will arrange a repair, replacement, or refund.
  • Incorrect Items: If you receive the wrong item, notify us immediately, and we will cover return shipping and send the correct product.

9. Delivery Appointments & Missed Deliveries

  • For freight or scheduled deliveries, customers must be present at the agreed time.
  • Missed delivery appointments may result in additional re-delivery fees.
  • Customers should inspect all packages upon delivery and note any visible damage with the carrier before signing.

10. Order Cancellations & Address Changes

  • Orders may be canceled within 24 hours of purchase without penalty.
  • After shipping, cancellations or address changes may not be possible. If changes are requested, additional shipping or redirection fees may apply.
  • Incorrect addresses provided by customers may result in failed deliveries and additional costs.

11. Force Majeure & Unforeseen Delays

  • We are not responsible for delays caused by events beyond our control, including but not limited to natural disasters, severe weather, strikes, customs delays, or pandemics.
  • In such cases, we will work with carriers to minimize the impact and keep customers informed.

12. Contact Us

For shipping-related inquiries, please contact our Customer Support team:

Huizhou Hui Ming Technology Co., Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📞 Tel: +852 94586054
✉️ Email: huizhou0219@outlook.com

Our team is dedicated to ensuring your order reaches you safely and on time. If you experience any issues with your shipment, we are here to assist and resolve them promptly.