At Huizhou Hui Ming Technology Co., Limited, we aim to make your shopping experience smooth, transparent, and worry-free. Below are answers to some of the most common questions our customers ask.
1. Ordering & Payment
Q: How can I place an order?
A: Orders can be placed directly through our website by browsing our catalog, adding items to your cart, and completing checkout. You may also contact our customer service team via email or phone if you require assistance or bulk quotations.
Q: What payment methods do you accept?
A: We accept major credit cards, bank transfers, and other secure online payment methods. All transactions are processed using industry-standard encryption for maximum security.
Q: Can I modify or cancel my order after placing it?
A: Orders may be modified or canceled within 24 hours of purchase. After this period, processing may have begun, and cancellation or modifications could incur additional fees.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes. We ship both domestically within Hong Kong and internationally. International customers are responsible for customs duties, taxes, and import fees as required by their country.
Q: How long will delivery take?
A: Standard delivery within Hong Kong typically takes 3–7 business days, while international orders may take 10–30 business days, depending on customs clearance and carrier schedules.
Q: How do I track my order?
A: Once your order is dispatched, we will send you a tracking number via email. You can use this number to check your shipment’s progress on the carrier’s website.
Q: What if I miss my scheduled delivery?
A: For large furniture deliveries, customers must be present at the scheduled time. Missed deliveries may result in re-delivery fees charged by the logistics provider.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided items are unused, in their original packaging, and accompanied by proof of purchase. Certain products such as custom orders or clearance items are non-returnable.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the product is defective or incorrect. In such cases, we will cover the return shipping and arrange for a replacement or refund.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 7–14 business days after we receive and inspect your returned item. Refunds will be issued to the original payment method.
4. Products & Customization
Q: Do you offer custom-made furniture?
A: Yes, we provide customized furniture solutions tailored to your workspace requirements. Customization options may include size, materials, finishes, and colors. Please contact our team for a consultation.
Q: Are your products covered by a warranty?
A: Yes. Our products come with warranty coverage against manufacturing defects. The warranty period varies depending on the product category. Specific warranty terms are provided with each purchase.
Q: How do I assemble the furniture?
A: Many of our products come with clear assembly instructions and all necessary hardware. For larger or complex items, we recommend professional assembly, which may be arranged with our delivery team depending on your location.
5. Damages & Issues
Q: What should I do if my order arrives damaged?
A: Please inspect all items upon delivery. If you notice damage, document it with photos and contact us within 7 days. We will arrange for a replacement, repair, or refund at no additional cost.
Q: What if I receive the wrong item?
A: Contact our customer support immediately. We will arrange for return shipping and send you the correct product promptly.
6. Account & Communication
Q: Do I need to create an account to order?
A: You may check out as a guest, but creating an account allows you to track orders, save shipping details, and receive exclusive promotions.
Q: Will I receive marketing emails?
A: We may occasionally send product updates, promotions, and newsletters. You can opt out at any time by clicking “unsubscribe” in the email footer.
7. Customer Service & Support
Q: How can I contact your team?
A: You can reach us via:
- 📞 Phone: +852 94586054
- ✉️ Email: huizhou0219@outlook.com
- 📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Q: What are your customer service hours?
A: Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM (HKT), excluding public holidays.
Q: Do you offer B2B or bulk purchase support?
A: Yes. We offer bulk discounts and tailored services for businesses, corporate offices, and distributors. Please contact us directly for a customized quote.
8. Additional Information
Q: Do you offer installation services?
A: For selected regions, we provide white-glove delivery and professional assembly. Please inquire in advance for availability and costs.
Q: Are your materials eco-friendly?
A: We are committed to sustainability and strive to source materials responsibly. Many of our products are designed with environmentally friendly practices in mind.
Q: Do you work with interior designers and architects?
A: Absolutely. We frequently collaborate with design professionals and contractors to provide tailored workspace solutions.
Still Have Questions?
If your question is not listed here, please contact us directly. Our team is always happy to assist and ensure your experience with Huizhou Hui Ming Technology Co., Limited is exceptional.
