At Huizhou Hui Ming Technology Co., Limited, our strength lies in the dedication of our people and the quality of our services. We believe that outstanding products are only one part of the experience; a professional, customer-focused team is equally important in building long-term trust and satisfaction. This Team & Service Policy outlines the values, commitments, and service standards that guide our daily operations and interactions with clients.

1. Our Team Philosophy

  • Our team is built on a foundation of collaboration, professionalism, and innovation.
  • Every member, from design to logistics, shares a common goal: delivering the highest quality of office and commercial furniture while ensuring customer satisfaction.
  • We foster a continuous learning culture, encouraging our employees to stay updated on industry trends, sustainable practices, and customer engagement strategies.

2. Professional Expertise

  • Our design team combines global inspiration with local craftsmanship, creating products that reflect both international trends and practical usability.
  • Our customer service staff are trained to provide clear, accurate, and timely information, ensuring every customer feels supported.
  • Our logistics and operations team ensure secure, efficient, and reliable delivery, even for large or complex orders.

3. Service Standards

We hold ourselves to the following service commitments:

  • Responsiveness: All inquiries are acknowledged within 24 hours during business days.
  • Transparency: Clear communication regarding pricing, shipping times, and return/exchange policies.
  • Reliability: Orders are handled with precision, and updates are shared proactively.
  • Respect: Customers are treated with courtesy and professionalism at every stage.

4. Customer Support

  • Customers may reach us via email, phone, or online forms, and our support team is available to resolve issues quickly and efficiently.
  • Our staff is trained to assist with:
    • Product selection and customization inquiries.
    • Order tracking and delivery updates.
    • Warranty and after-sales support.
    • Guidance on returns, exchanges, and refunds.
  • We maintain detailed support records to continuously improve service quality.

5. After-Sales Service

  • Every product is backed by our quality assurance standards.
  • We provide warranty coverage against manufacturing defects within a specified period, depending on product type.
  • Repairs, replacements, and spare parts are available upon request, subject to product availability.
  • Feedback collected after purchase helps us improve both product quality and customer service.

6. Commitment to Ethical Practices

  • Our team operates with integrity and adheres to fair business practices.
  • We ensure that all employees work in safe, respectful, and inclusive environments.
  • Partnerships with suppliers and contractors are based on shared values of transparency, quality, and responsibility.

7. Sustainability & Responsibility

  • Our service philosophy includes a commitment to environmentally responsible practices.
  • We encourage sustainable material sourcing and energy-efficient logistics wherever possible.
  • Our team actively explores ways to reduce waste in packaging, delivery, and product lifecycle management.

8. Continuous Improvement

  • We regularly review and update our service standards to align with customer needs and industry innovations.
  • Training programs and workshops are held to strengthen our team’s knowledge, efficiency, and communication skills.
  • Customer feedback is treated as a valuable tool for growth, guiding improvements across all departments.

9. Building Long-Term Relationships

  • We view every client interaction as the beginning of a long-term partnership.
  • Our team is committed to understanding each client’s unique requirements and providing solutions tailored to their workspace needs.
  • By maintaining consistency, reliability, and excellence, we aim to be a trusted partner for businesses of all sizes.

10. Contact Our Team

For inquiries or assistance, our dedicated team is always ready to help:

Huizhou Hui Ming Technology Co., Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📞 Tel: +852 94586054
✉️ Email: huizhou0219@outlook.com

Whether you are exploring our products for the first time or seeking long-term collaboration, our team is here to provide the expertise, service, and support you deserve.