At Huizhou Hui Ming Technology Co., Limited, customer satisfaction is our top priority. We take pride in offering high-quality office and commercial furniture, but we also recognize that sometimes a purchase may not fully meet expectations. To provide peace of mind, we have developed a detailed Return & Exchange Policy that is transparent, fair, and customer-friendly.

This policy outlines your rights, the conditions for returns and exchanges, and the steps to follow to ensure a smooth process. By making a purchase with us, you agree to the terms set out below.

1. General Eligibility

  • Returns and exchanges are accepted within 30 calendar days of receiving your order.
  • To be eligible, products must be:
    • Unused, unassembled, and in their original condition.
    • Returned with all original packaging materials, manuals, accessories, and hardware.
    • Supported by a valid order confirmation or invoice.
  • Products not eligible for return include:
    • Custom-made or special-order items.
    • Clearance, promotional, or final-sale items.
    • Products damaged by misuse, negligence, improper assembly, or modifications not authorized by us.

2. Condition of Returned Items

  • Returned furniture must be free from scratches, stains, odors, or other signs of use.
  • Products showing excessive wear or damage may be refused or subject to a restocking fee of 20–30% of the purchase price.
  • If the original packaging is missing or damaged, additional fees may be charged for repackaging.

3. Return & Exchange Procedure

  1. Contact Customer Service
    • Reach out to us via huizhou0219@outlook.com or call +852 94586054.
    • Provide your order number, item details, and reason for return or exchange.
  2. Obtain Return Authorization
    • Approved requests will receive a Return Authorization Number (RAN).
    • Unauthorized or unmarked returns will not be accepted.
  3. Prepare & Ship the Product
    • Carefully repackage the product in its original packaging.
    • Ship the item to the designated return address provided by our support team.
    • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  4. Inspection & Processing
    • Once we receive your return, our quality control team will inspect the item.
    • Refunds, store credits, or exchanges will be issued within 7–14 business days after inspection approval.

4. Refund Policy

  • Refund Method: Approved refunds will be processed back to the original payment method only.
  • Non-Refundable Costs: Original shipping, delivery, and assembly fees are non-refundable unless the product is defective or incorrectly delivered.
  • Partial Refunds: If the returned product is damaged, missing parts, or shows signs of use, a partial refund or restocking fee will apply.
  • Processing Time: Depending on your bank or payment provider, refunds may take an additional 3–10 business days to appear.

5. Exchange Policy

  • Customers may exchange eligible items for products of equal or greater value.
  • Any price difference for a higher-value item must be paid in full before shipping.
  • Exchange requests are subject to stock availability.
  • Customers are responsible for all shipping costs related to exchanges, unless the exchange is due to our error.

6. Damaged, Defective, or Incorrect Products

We take great care to ensure your order arrives in perfect condition. However, if you receive an item that is damaged, defective, or not what you ordered:

  • Report the issue within 7 days of delivery.
  • Provide photos or videos clearly showing the defect or damage.
  • We will arrange for a free replacement, repair, or full refund, including shipping costs.

7. Large Furniture & Freight Deliveries

  • For oversized or bulk furniture orders, returns must be arranged via freight shipping.
  • Customers must ensure that returned furniture is properly packaged and protected during transport.
  • Additional handling fees may apply for large-item returns.

8. Order Cancellations & Modifications

  • Orders may be canceled within 24 hours of purchase at no charge.
  • After 24 hours, cancellation requests may incur fees if the product has already been processed, packaged, or shipped.
  • Custom and special-order items cannot be canceled once production has begun.

9. International Orders

  • For orders shipped outside Hong Kong, all international shipping fees, customs duties, and taxes are non-refundable.
  • Customers are responsible for all return shipping costs unless the product is defective or incorrect.

10. Our Commitment

Our goal is not only to deliver quality furniture but also to ensure a worry-free shopping experience. We strive to handle every return or exchange with professionalism, fairness, and efficiency.

11. Contact Us

For all return or exchange inquiries, please contact our dedicated Customer Support team:

Huizhou Hui Ming Technology Co., Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📞 Tel: +852 94586054
✉️ Email: huizhou0219@outlook.com

We are here to support you every step of the way and to make sure your experience with our products and services is a positive one.